99qq Terms and Conditions
Please read these terms and conditions carefully before using the 99qq platform. This document clarifies your rights and responsibilities.
Introduction and Applicability
1 Introduction
These terms and conditions ("Terms") govern the use of the 99qq platform and all related services. By using the website, registering an account, or using any service, you automatically agree to abide by these Terms. If you disagree with any part of these Terms, please stop using our platform.
99qq is an online entertainment platform for users in Bangladesh. We provide casino games, sports betting, and live gaming services. These Terms are written in English and apply to users in Bangladesh.
99qq reserves the right to amend these Terms at any time. We will endeavour to notify users of significant changes. Continued use of the platform after any changes constitutes your acceptance of the revised Terms.
2 Definitions
The following terms used in these Terms carry the meanings set out below:
- "Platform" means the 99qq website, mobile version, and all services provided through it.
- "User" or "You" means any person who is registered on, or visiting, the 99qq platform.
- "Account" means a user's personal registered account.
- "Bonus" means any promotional benefit, free spins, or additional credits granted by 99qq.
- "Wagering Requirement" means the condition requiring a specified amount to be wagered before bonus funds may be withdrawn.
- "Taka" or "৳" means Bangladeshi Taka (BDT).
Account and Eligibility
3 Account Registration and Eligibility
The following conditions must be met to open an account on the 99qq platform:
- You must be at least 21 years of age.
- You must be a resident of Bangladesh.
- The information you provide must be accurate, complete, and your own.
- Each person may open only one account. Operating multiple accounts is prohibited and may result in account closure.
- Transferring or lending your account to a third party is strictly prohibited.
- Residents of restricted regions may not use the platform.
Any change to the information provided at registration must be reported to 99qq support immediately. 99qq reserves the right to suspend or close accounts where false information has been provided.
4 Identity Verification (KYC)
99qq conducts an identity verification process ("KYC" — Know Your Customer) to ensure safe and responsible gaming. You may be asked to submit identity documents in the following circumstances:
- When submitting a withdrawal request for the first time.
- For transactions involving large amounts.
- When account information needs to be verified.
- When suspicious activity is detected.
Acceptable documents include: National Identity Card (NID), passport, or driving licence. Withdrawal processing may be suspended until KYC verification is complete.
5 Account Security
It is your responsibility to maintain the security of your account. Keep your password and login details confidential. If anyone uses your account without authorisation, notify 99qq support immediately.
- Keep your account password strong and unique.
- Always log out after using a public device.
- Never share your login details with anyone.
- If you notice any suspicious activity, contact support immediately.
99qq will not be liable for misuse of an account or unauthorised access by a third party, unless caused by a security failure on the platform's own part.
Deposits, Withdrawals and Bonuses
6 Deposit Policy
Funds can be deposited on the 99qq platform using popular payment methods available in Bangladesh. The key deposit terms are as follows:
- Minimum deposit amount: ৳300 (per method).
- Accepted methods: bKash, Nagad, Rocket, Upay, bank transfer.
- Deposited funds may only be used for legitimate gaming activity.
- Deposits from third-party accounts are strictly prohibited — the deposit method and withdrawal method must be in the same person's name.
- Depositing funds from illegal sources is strictly prohibited.
If a deposit is not reflected in your account due to a technical issue, contact support with your receipt. Deposits are generally processed instantly.
7 Withdrawal Policy
The following conditions apply to withdrawing winnings:
- Minimum withdrawal amount: ৳800.
- Withdrawal timeframe: processing is generally completed within 30 minutes to 3 hours.
- Withdrawals may only be made to a verified payment method.
- The applicable wagering requirement must be met before withdrawing a bonus balance.
- Withdrawals may be delayed if KYC verification has not been completed.
- 99qq may conduct a verification process for unusual or suspicious withdrawal requests.
99qq reserves the right to reject a withdrawal request if there is a breach of Terms, suspected fraud, or suspected money laundering.
8 Bonuses and Promotions
99qq offers various types of bonuses and promotions. Specific terms apply to each bonus:
- Welcome Bonus: New members receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. A 25x wagering requirement must be met before this bonus can be withdrawn.
- General Bonus Terms: The applicable wagering requirement must be met before bonus funds can be used as real money.
- A user may not claim the same promotion more than once.
- Bonuses may only be used for legitimate gaming activity.
- If bonus abuse or fraud is detected, the account may be terminated.
- 99qq reserves the right to modify, suspend, or cancel any promotion at any time.
Bonus offers must be used within a specified time period. Expired bonuses are cancelled automatically.
VIP Program and Gaming Rules
9 VIP Program
Loyal 99qq members may participate in the VIP Program. The VIP Program has four tiers:
- Bronze: Weekly cashback of up to 0.4%.
- Silver: Weekly cashback of up to 0.8%.
- Gold: Weekly cashback of up to 1.1%.
- Platinum: Weekly cashback of up to 1.5%.
Higher tiers can be reached through regular gaming activity. VIP benefits apply only while the account is active. 99qq reserves the right to change VIP tiers and benefits.
10 Gaming Rules and Fair Play
All games on the 99qq platform are conducted honestly and transparently. The following conduct is strictly prohibited:
- Attempting to influence game outcomes using any software or technology.
- Colluding with other players to gain an unfair advantage.
- Using unusual betting patterns with the intent to exploit the bonus system.
- Using any external tool to alter game results.
- Exploiting technical errors on the platform without reporting them.
99qq's games are operated through independent auditing and fair play is ensured. In the event of a technical error or game disruption, 99qq reserves the right to void the relevant round or take appropriate action based on the circumstances.
11 Prohibited Activities
The following activities are strictly prohibited on the 99qq platform:
- Money laundering or any illegal financial activity.
- Opening an account using a false identity.
- Operating multiple accounts.
- Attempting to harass or harm other users.
- Attempting to bypass the platform's security measures.
- Any form of fraud or manipulation.
If such activity is detected, 99qq will immediately close the account, may confiscate the balance, and legal action will be taken where applicable.
Responsible Gaming and Privacy
12 Responsible Gaming
99qq believes that online gaming is an enjoyable form of entertainment, but it should never become a source of problems. We are committed to promoting responsible gaming:
- Do not wager beyond your financial means.
- Do not treat gaming as a source of income.
- Set personal limits and stick to them.
- Take a break if signs of problem gambling appear.
Deposit limits, session limits, and self-exclusion features are available on the platform. If you need help, contact our 24/7 live chat support or visit the Responsible Gaming page.
13 Privacy and Data Protection
Protecting your personal information is our priority. 99qq uses SSL encryption technology to keep your data secure. For full details on how data is collected, used, and protected, please see our Privacy Policy.
- Your information is not sold to third parties.
- Data is used solely for the purpose of providing services and ensuring security.
- Information may be shared with authorities where required by legal obligation.
14 Cookies and Technology
The 99qq website uses cookies and similar technologies to help improve the user experience. These technologies are used to manage sessions, store user preferences, and improve platform performance. Continued use of the website constitutes your consent to the use of cookies.
Legal Matters and Dispute Resolution
15 Account Suspension and Closure
99qq reserves the right to temporarily suspend or permanently close an account in the following circumstances:
- Breach of any clause of these Terms.
- Suspected fraudulent or deceptive activity.
- Failure to complete KYC verification or failure to provide required documents.
- The account remaining inactive for an extended period.
- At the user's own request.
In the case of account closure, any valid balance will be returned; however, it may be forfeited in cases of fraud or breach of terms.
16 Limitation of Liability
To the maximum extent permitted by applicable law, 99qq will not be liable for the following:
- Losses arising from the user's negligence or misconduct.
- Game interruptions arising from internet disconnection or technical issues.
- Software errors by third-party game providers.
- Service interruptions due to unforeseen or uncontrollable causes.
In no circumstances will 99qq's total liability exceed the amount of the user's disputed transaction.
17 Complaints & Dispute Resolution
In the event of any complaint or dispute, please follow the process below:
- Step 1: Contact us directly via our 24/7 live chat support or by email at ([email protected]).
- Step 2: If the matter is not resolved within 7 business days, submit a formal written complaint.
- Step 3: We will communicate our decision within 14 business days of receiving the written complaint.
For all dispute resolution, communication is available in both Bengali and English. When submitting a complaint, please provide your account number, transaction date, and full details.
18 Applicable Law
These terms and any matters relating to the use of the 99qq platform will be governed in accordance with applicable international online gaming regulations. By using the platform, you confirm that online gaming is legal in your area and that you are complying with all applicable local laws.
The Bengali version of these terms is the authoritative text and will serve as the final reference in the event of any dispute.
19 Contact & Support
If you have any questions or need clarification regarding these terms and conditions, please contact us:
- Live Chat: 24/7 support in Bengali.
- Email: [email protected]
Our support team provides round-the-clock assistance in Bengali. Feel free to contact us whenever you have an issue.