99qq Responsible Gaming — Your safety is our priority
Play for fun, not for addiction. 99qq helps you enjoy entertainment within safe limits — with deposit limits, self-exclusion and 24/7 support.
What is Responsible Gaming and why does it matter?
Online gaming is a great source of entertainment. But when entertainment turns into addiction, personal life, family and financial stability can be affected. 99qq believes every player deserves a safe and enjoyable experience.
The core principle of responsible gaming is: stick to your budget, manage your time, and accept losses when they happen. Gaming is never a substitute for income — it is purely entertainment. At 99qq, we help you follow this principle at every step.
Online gaming is growing in popularity in Bangladesh day by day. In this situation, building responsible gaming habits is essential. 99qq is committed to standing by you with accurate information, effective tools and professional support when needed.
Keep in mind
Gaming is for entertainment only. Never bet with borrowed money or money set aside for bills. Playing repeatedly to recover lost money is never the solution. If you feel you are losing control, take a break immediately.
Our Safety Tools
At 99qq, you have several effective control options for responsible gaming.
Set Deposit Limits
You can set a limit on how much you deposit per day, week or month. If you exceed this limit, the account will automatically stop accepting deposits, helping you stay within your budget.
Time-Out Feature
If you want to take a break for a while, activate the Time-Out feature. Set the break duration from 24 hours up to 30 days, as you prefer. During the break, logging in or placing bets will be completely suspended.
Self-Exclusion
If you feel you need a long break from gaming, choose self-exclusion. You can deactivate your account for 6 months, 1 year or permanently. During this time you will not receive any marketing messages either.
Loss Limits
If you lose more than a set amount, the platform will automatically alert you and stop you from placing further bets. This is one of the most effective ways to protect you from financial harm.
Session Time Control
Set the maximum time for each gaming session yourself. When the time is up, you will be shown a warning and advised to take a break. Long sessions increase mental and physical fatigue.
Reality Check Reminders
At set intervals, a summary of your gaming activity is shown — how long you have played, how much you have deposited and how much you have lost. Seeing this information makes it easier to make informed decisions.
21+ Age Policy
99qq is strictly for those aged 21 and above. Keeping minors safe from gaming is our ethical responsibility. Age is verified during registration and additional documents may be requested if needed.
If there is anyone under the age of 21 in your household, keep your device and account out of their reach. Keep your password secure and do not forget to log out.
Parental control software can be used to block children from accessing online gaming sites. You can get advice on this from our support team.
For ages 21+ only
No one under the age of 21 may open an account or play games on 99qq. This is a non-negotiable policy of our platform.
Recognize the Signs of a Problem
Gaming addiction often develops gradually and may not be noticeable at first. Ask yourself the following questions and answer them honestly.
If the answer to any of the above questions is "yes", contact our support team today. Asking for help is a sign of courage.
Ready to Help
Our 24/7 live chat support team speaks Bengali. They will listen without judgment and help you take the right steps. Your information is completely confidential.
Email: [email protected]
How to Use the Safety Tools
- Log in to your account — Access your account on 99qq and go to the profile menu at the top right.
- Open the "Responsible Gaming" section — Find the "Responsible Gaming" section in Account Settings.
- Select your preferred limit — Choose whichever you need from deposit limit, loss limit, session time or time-out.
- Enter the amount and duration — Enter the amount and time period (daily / weekly / monthly) in the designated field.
- Confirm — Confirm the change. The limit will take effect immediately. A waiting period applies when increasing a limit.
- Contact the support team for self-exclusion — For long-term or permanent self-exclusion, let us know via live chat or email — we will act promptly.
Core Principles of Responsible Gaming
Plan Your Budget
Set a specific budget for entertainment each month. Spend only that amount on gaming. Never use money for food, bills, savings or essential family expenses on gaming.
Consider Your State of Mind
Avoid gaming when you are angry, sad, frustrated or under stress. It is harder to make good decisions in that state and the chance of losing more is higher. Play with a clear head.
There Is No Guarantee of Winning — Accept That
The outcome of every game is completely random. It is not possible to predict future wins based on past results. Losing is normal — avoid the mindset that you must recover every loss.
Maintain Balance
Gaming is just a small part of life. Keep enough time for family, friends, work and hobbies. If gaming feels more important than everything else, take a break.
Play Safe and Enjoy
Keep your gaming experience on 99qq safe and in control at all times. We are always ready to help with anything you need.