99qq Privacy Policy

Introduction and Privacy Commitment

99qq ("we", "us", or "platform") is a trusted online gaming and betting service provider in Bangladesh. When you visit our website 99qq.cam, register, or use any of our services, we collect certain personal information.

This privacy policy ("Policy") explains what types of information we collect, how that information is used, who it may be shared with, and what steps we take to keep your information secure. By using our services, you are considered to have given your consent to the terms of this policy.

We believe that data privacy is a fundamental right. That is why 99qq is committed to keeping all your information safe at all times using SSL encryption technology.

What Information We Collect

We may collect various types of information from different sources. The categories of information collected are described below:

2.1 Information You Provide Directly

When you register or use our services, the information you provide includes:

• Full name and date of birth
• Email address
• Mobile number (for verification)
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Your chosen password (stored in encrypted form)

2.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device type
• Browser type and language settings
• Cookie data and session information
• Activity logs on the platform (login time, game play history, transaction records)
• Referral URL (where you came from before reaching our site)

2.3 Information from Third Parties

For the purposes of identity verification and fraud prevention, we may receive limited information from trusted third-party service providers.

Purpose of Using Information

We use the collected information for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Payment processing: To complete deposit and withdrawal transactions.
• Customer service: To resolve your complaints or queries.
• Security and fraud prevention: To prevent unauthorized access and fraud.
• Service improvement: To enhance your experience and develop new features.
• Legal obligations: To comply with applicable laws and regulations.
• Responsible gaming: To identify excessive gaming behavior and provide timely support.
• Notifications and promotions: To inform you of relevant offers and updates where you have given consent.

We do not use your information beyond the purposes listed above. At every stage of data processing, the interests of the user are given the highest priority.

Information Sharing and Disclosure

99qq does not sell, rent, or commercially disclose your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Partners

Only the necessary information is shared with our payment processing partners (such as the technology infrastructure of bKash, Nagad, Rocket, Upay), security verification service providers, and IT infrastructure companies. These organizations are bound by our strict confidentiality terms.

4.2 Legal Requirements

We may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we always aim to disclose the minimum information necessary.

4.3 Business Changes

If a merger, acquisition, or asset transfer occurs, user information may be transferred to the new operator. In that case, we will notify you in advance.

Cookie Policy

99qq uses cookies and similar technologies to improve website functionality and personalize your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required for the core operation of the website, such as maintaining login sessions.
• Performance cookies: Used to monitor and improve how well the website works.
• Functionality cookies: Help remember your preferences (such as language).
• Analytics cookies: Collect anonymous data to understand user behavior.

5.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

Data Security Measures

We have adopted industry-standard technical and organizational measures to keep your information secure:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain form; strong cryptographic hashing is used.
• Access control: Only authorized personnel can access the data they need.
• Firewall and security monitoring: Server security is monitored 24 hours a day.
• Regular security audits: Regular internal audits are conducted to identify system vulnerabilities.
• Data backup: Regular secure backups are taken to prevent data corruption or loss.

Please note that no one can guarantee complete security when transmitting information over the internet. If you believe your account security has been compromised, please contact our support team immediately.

Data Retention Period

We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active accounts: Information is retained for the entire period the account remains active.
• Closed accounts: After an account is closed, transaction records and identity-related information are generally kept for up to 5 years.
• Legal requirements: If any legal proceedings are ongoing, the relevant information may be retained until those proceedings are concluded.

Once the designated retention period ends, information is securely deleted or anonymized.

User Rights

As a user of our platform, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to restriction of processing: The right to request that processing of your information be limited in certain cases.
• Right to withdraw from marketing: The right to request that promotional emails or messages be stopped.
• Right to data portability: The right to receive your information in a structured, machine-readable format.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

Protection of Minors

99qq is only for persons aged 21 or above. We do not knowingly collect information from any minor. Age verification is mandatory at the time of registration.

If we become aware that we hold information about a minor, we will immediately close that account and delete the relevant information.

If a parent or guardian suspects that their child is using our platform, please contact us right away.

Third-Party Links and Services

Our website may contain links to third-party service providers (such as game providers like Pragmatic Play, Spribe, or JILI). These third parties have their own privacy policies and we are not responsible for their practices.

We recommend that you carefully read the privacy policy of any third-party website or service before using it.

Changes to the Policy

We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By posting a notice on the website homepage.
• By sending a message to your registered email.
• By informing you directly the next time you log in.

The revised policy will take effect from the date it is published. Continued use of the service after the changes will be taken as your agreement to the revised policy. The "Effective Date" on this page will always show the date of the most recent version.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team provides assistance in Bengali 24/7.

To learn more about this privacy policy, you may also read our About Us, Terms and Conditions and Responsible Gaming pages.